Shipping & Return
We provide free regular shipping to all customer on an order over $100.00.
We offers two option for shipping:
- Express shipping: $35.00
- Regular shipping: $12.00
Upon confirmation of payment your item will be processed for shipment within 2~5 business days. A tracking code will be issued to the email you registered with us. If your package not show up exceed normal shipping time, please contact contact@tszjewelry.com, don't forget include your order reference at all times,and we will look into it.
Please be aware that your parcel can be delayed by customs. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed. Any additional taxes, duties or fees are not included in your order total, and are due upon receipt of your shipment.
| Delivery Option | Delivery Courier | Delivery Time | Tracking site |
|---|---|---|---|
| Express shipping | DHL, FedEx, UPS, etc. | 5-7 Days to America, Canada,Europe, Asia, South America | DHL FedEx UPS |
| Regular shipping | HK Post, USPS, Canada Post, Australia Post, etc. | 15-20 business days to America, Canada, Europe, Asia, South America. | Canada Post |
We gladly accept returns through the mail. In fact, your complete satisfaction is very important to us.
We unconditionally accept any return and will credit full payment or exchange for free for below reasons.
- Shipping errors
- Damaged goods
- Defects
If you have noticed above problem,so we do our best to fix them and correct any issues you may have.please contact contact@tszjewelry.com, don't forget include your order reference at all times,and we will look into it.
Except the above reasons, We still happy to refund any purchases provided they are returned by registered mail in their original condition within 14 working days from receipt. Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms and send us an email ahead of time. We will refund any sums that you have paid to us with the exception of postage and packing. Only products that are in their original condition will be refunded, others will be returned to the customers at their own cost.